Effective Date: 04-06-2024
Introduction
At Evoke Design, we are committed to ensuring the satisfaction of our customers with the products they purchase from us. This Return and Refund Policy outlines the terms and conditions under which returns and refunds may be accepted.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The product must be unused and in the same condition that you received it.
- The product must be in its original packaging.
- The return request must be made within 30 days of the delivery date.
2. Non-Returnable Items
Certain types of items are exempt from being returned, including:
- Custom-made products
- Perishable goods
- Downloadable software products
- Gift cards
- Items that have been used or damaged by the customer
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at bharath@evokedesign.co.in or +91-9986011887 with your order details and the reason for the return.
- Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Pack the product securely in its original packaging, including all accessories, manuals, and documentation.
- Clearly mark the RMA number on the outside of the package.
- Ship the product to the address provided by our customer service team. The customer is responsible for the shipping costs associated with the return.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [number] days, and a credit will automatically be applied to your original method of payment.
5. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please check your bank account again and then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at bharath@evokedesign.co.in or +91-9986011887.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at bharath@evokedesign.co.in or +91-9986011887 with your order details.
7. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Evoke Design
Email: bharath@evokedesign.co.in
Phone: +91-9986011887
Karnataka, India
9. Governing Law
This Return and Refund Policy is governed by and construed in accordance with the laws of India.
10. Changes to Our Return and Refund Policy
We reserve the right to update or change our Return and Refund Policy at any time. Any changes will be posted on this page.
Thank you for shopping with Evoke Design! Your satisfaction is our priority.
